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Lost or Stolen Card

We get it. Debit cards can be lost or stolen, so we make it easy to reqeust a replacement card or a new card altogether. You can request your new card online by filling out the Debit Card Request form.

To report a lost or stolen debit card, please call 217-228-8000 or 877-228-8001 during bank business hours. After hours, please call 833-462-0798, our Card Processing Center.

Stolen Identity

If you think you may be a victim of ID theft, or know that your identity has been stolen, please contact the following support center:

Deluxe Account Holder Support

Resolution Specialist Phone Support 1-866-460-0095
Email Support:
M-F 7:00 AM to 7:00 PM (CST)

Connect With Us

217-228-8000
1-877-228-8001
Routing Number: 081200586

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Your privacy is very important to us. We would like to advise you that Internet email is not a secure method of communication. Please do not submit any information that you consider confidential. We recommend you do not include any specific identifying information such as your social security, account, PIN numbers, date of birth, etc...

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